Frequently Asked Questions
A little help, whenever you need it. Find quick answers about membership, activities and your personal Sanctuary space.
Select any question to reveal the answer. 💜
Getting started
A little help finding your feet
What is Orion’s Sanctuary?
Orion’s Sanctuary is an online wellbeing space by Orion’s Embrace CIC. It brings together gentle activities, personal reflection, mindfulness and a little everyday magic. You can explore in your own time, at your own pace.
Is Orion’s Sanctuary really free?
Yes! Free Sanctuary is free for life, with no payment details required and no obligation to upgrade. It offers meaningful activities and guidance, not just a trial.
How do I get started?
Create your free Sanctuary account, log in and visit your personal Dashboard. From there, you can choose an activity or explore whichever area feels right for you.
Who can join?
Sanctuary accounts are currently for adults aged 18 and over. We hope to explore suitable options for younger people and families in the future.
Free & Full Sanctuary
What you can explore with each membership
How much does Sanctuary membership cost?
Starlight (Free Sanctuary) costs £0, forever. Constellation is £5 per month and Galaxy is £50 per year, saving £10 compared with paying monthly. Constellation and Galaxy offer the same Full Sanctuary features. See our Membership & Pricing page for the complete comparison.
What extra do paid members receive?
Full Sanctuary adds unlimited card draws and extra spreads, expanded card guidance, all 150 Mindful Moments, released Daily Spells and Weekly Magic, expanded Moon experiences, private Pause & Ponder writing, activity completion, a central Journey and printable Journal, Favourites, Bookmarks and Dashboard Personalisation. Wellness Haven, Mood Check-In, Guided Meditations & Audios and Music for Your Soul remain fully available to Free members.
Can I use Oracle and Affirmation Cards for free?
Yes! Free members can draw one Oracle card a day from all 36 and one daily Affirmation Card from a 21-card sampler. The same daily card stays available for that day. You can also browse the cards available to your membership in Orion’s Vault without using your daily draw. Full members can draw as often as they wish, with more spreads, all 108 Affirmation Cards and expanded guidance.
Is Mood Check-In available to free members?
Absolutely. All 28 moods and all Mood Check-In guidance are available to everyone, including expanded messages, Healing Focus, Try This activities and A Little Extra. Full members can also write and save their own Pause & Ponder responses.
Can I use wellbeing and mindfulness activities for free?
Yes. Wellness Haven’s complete activity library is free for everyone to browse and search, with full guidance. Mindful Moments includes 40 free activities and eight daily suggestions (two for each duration). Full members can independently browse, search and choose from all 150 Mindful Moments. Extra relevant Mindful Moments may also be opened for free through Explore More Support.
Can I listen to guided meditations without paying?
Yes! The full Guided Meditations & Audios library is available to Free and Full members. You can browse, search and listen to any available recording. Full members additionally have the option to save written Pause & Ponder reflections where provided.
What is Explore More Support?
Explore More Support offers relevant suggestions within Wellness Haven and Mood Check-In, based on the activity or mood you have chosen. It may link to a Mindful Moment outside the usual 40 free activities. If recommended, you can use that individual activity for free, without unlocking the entire 150-activity collection. Following a recommendation does not start another chain of extra suggestions.
Are Moon rituals and daily magic included in Free Sanctuary?
Free members can explore guidance for all eight Moon phases, enjoy the complete Full Moon ritual and choose one additional main-phase ritual in each lunar cycle. Orion’s Daily Message is also free. Full Sanctuary includes all four main-phase Moon rituals, the four Gentle Practices, expanded Moon guidance, Daily Spells and Weekly Magic. Dated content appears when it is released.
Is Music for Your Soul available to everyone?
Yes. The whole Music for Your Soul link library is available to Free and Paid members. Music opens through external services such as YouTube, Spotify, Apple Music or Amazon Music, which may have their own adverts, accounts or subscription charges.
Can I save Favourites or Bookmark something for later?
Yes, with Full Sanctuary you can add to Favourites and Saved for Later. These selections stay saved while your account remains active, rather than expiring after 13 months. If you downgrade to Free, you can still see the existing saved list but cannot add or change items. Whether you can open each item depends on your current membership access.
Can I personalise my Sanctuary Dashboard?
Everyone can open and collapse Dashboard sections. With Full Sanctuary, you can also rearrange sections and save your preferred layout. If you downgrade, the standard layout returns, but your saved arrangement is kept in case you upgrade again.
What is Orion’s Vault, and can Free members use it?
Orion’s Vault is the central library for released Sanctuary resources. Both memberships can browse the content included in their access, such as the full Wellness Haven and meditation libraries. Free members can browse the 36 Oracle Cards with Free-level guidance, the 21-card Affirmation sampler and their 40 Mindful Moments; Full members see the additional collections and guidance.
Can clients of Orion’s Embrace CIC receive complimentary Full access?
Some eligible clients receiving support through Orion’s Embrace CIC may be given complimentary Full Sanctuary access for their agreed support period and one additional month. Access is arranged individually by Orion’s Embrace CIC; it is not a publicly purchasable membership.
Your Journey & Journal
Your own moments, memories and reflections
What’s the difference between My Sanctuary Journey and My Sanctuary Journal?
Previous Activities is available to everyone within each Sanctuary area, so you can return to things you’ve opened. My Sanctuary Journey is the Full membership’s central history across areas, including completed activities and saved thoughts. My Sanctuary Journal turns those completed experiences and saved reflections into a read-only diary you can view, print or download.
Does opening an activity automatically mark it as complete?
No. Opening an activity does not automatically mark it as completed. Both memberships can revisit opened activities through Previous Activities, but Mark as Complete is a Full Sanctuary feature. Full members’ completed experiences can appear in their Journal; certain actions, such as selecting a music link, may appear with a clear label rather than being marked as completed.
Can I download or print My Sanctuary Journal?
Yes, with Full Sanctuary you can view your personal Journal online, download it as an A4 PDF and print it. If you later return to Free Sanctuary, you can still view and download your existing Journal until the relevant records reach their 13-month expiry. A new Free member does not have a central Journal.
Can free members answer Pause & Ponder questions?
Yes. Whenever an accessible activity includes a Pause & Ponder question, everyone can read it and think about it or write it on paper. Writing and saving answers on the website is an additional Full Sanctuary feature.
How long do you keep my activity history?
Previous Activities, Journey and Journal records, and saved reflections are kept for 13 calendar months from the original activity or event date. Your saved Favourites and Bookmarks are different: these stay stored while your account remains active, subject to account deletion and privacy rights. Download or print an available Journal if you want your own copy beyond the 13-month period.
What happens to my Journey and Journal if I stop paying?
If you move from Full to Free Sanctuary, your existing Journey and Journal stay read-only until their normal 13-month expiry. You can still view, print or download the existing Journal, but you cannot mark new activities complete or add/edit paid-only writing. Your Previous Activities continue to work in individual areas.
Payments & account changes
Straightforward answers about subscriptions
Can I cancel Full Sanctuary whenever I want?
Yes. You can cancel future subscription renewals at any time. You’ll normally keep paid access until the end of the period you’ve already paid for, then return to Free Sanctuary. Your cancellation options will be available with your membership account, and you can contact us for help.
Will I get a refund if I change my mind?
Your legal cancellation and refund rights still apply, including any applicable cooling-off rights. The outcome can depend on when you ask and how the digital content or services have been supplied. Please read our Terms & Conditions or contact us about your particular situation.
Will cancelling delete my account?
No. Cancelling your paid subscription does not delete your account. You can continue with Starlight (Free Sanctuary), keep using the free activities and Previous Activities, and read or download any unexpired Journey and Journal you created while on Full Sanctuary.
Do I have to upgrade to enjoy Sanctuary?
Not at all! You can stay a Free Sanctuary member for as long as you like. Full Sanctuary simply provides more choice and extra features if and when you want them.
Privacy, wellbeing & help
Your comfort and peace of mind matter
Are my personal reflections private?
Your private reflections and Journal are linked to your account and are not public or visible to other members. Authorised technical access may be necessary for security, maintenance or lawful requests. Our combined Privacy & Cookies Policy explains how personal information is handled and retained.
Is Sanctuary a counselling or medical service?
No. Sanctuary offers general wellbeing, reflection and educational activities, not medical diagnosis, counselling, emergency help or a replacement for professional support. If you need medical or mental health advice, please contact an appropriate qualified professional.
Where can I find help using the website?
We’re preparing a Help & Guidance area with simple instructions for the Dashboard and each Sanctuary feature. You can also contact us if you’re having trouble with an account, payment or activity.
How can I contact the Sanctuary team?
Use the Contact Us page to send us a message. You’ll be able to choose the type of enquiry, such as membership, a technical problem or a question about Sanctuary.