Welcome to Orion’s Sanctuary. We’re delighted you’re here. These Terms & Conditions explain how our website and memberships work, what you can expect from us and what we ask of you. We’ve kept them as clear and straightforward as possible.
By creating an account or buying a membership, you agree to the terms that apply to you. Your statutory consumer rights are not affected.
1. Who we are
Sanctuary by Orion’s Embrace is an online wellbeing and personal-reflection website operated by Orion’s Embrace CIC, a Community Interest Company registered in England and Wales.
Company number: 16405494 | Website: https://orionssanctuary.co.uk
Registered/contact address: 47 Long John Hill, Norwich, Norfolk, NR1 2JW
Contact email: jenny@orionssanctuary.co.uk
The Sanctuary offers wellbeing activities, mindfulness, meditations, Oracle and Affirmation Cards, mood check-ins, journalling, Moon experiences, music links and other resources for personal exploration and reflection.
2. Who can join and how accounts work
Sanctuary membership is intended for adults aged 18 or over. By registering, you confirm that you meet this age requirement. Children’s and family-managed memberships are not part of our current service.
Please provide accurate information, keep your sign-in details private and let us know if you suspect someone else has accessed your account. Accounts are for individual personal use and should not be shared.
If you need help signing in or managing your details, you can contact us. Our handling of your information is explained in our combined Privacy & Cookies Policy.
3. Our memberships
We offer the following Sanctuary membership arrangements:
| Membership | Price | What it means |
| Starlight | Free | Free access to the resources and features shown for Starlight on the Membership & Pricing page. |
| Constellation | £5 per month | Paid access to the additional resources and features shown for this plan. |
| Galaxy | £50 per year | The same paid-level Sanctuary access as Constellation, paid annually. |
| Guiding Star | Complimentary eligible-client access | Full Sanctuary access arranged for eligible people receiving support through Orion’s Embrace CIC; not a public paid plan. |
Your options are always your choice. Starlight has no membership fee or time limit. A paid membership is optional, and both paid plans offer the same level of paid access.
For Guiding Star access, eligible clients may receive complimentary full access during their agreed support period and for one additional month afterwards. Eligibility and dates are administered by Orion’s Embrace CIC. When the complimentary period ends, the member may continue on Starlight or choose a paid plan.
4. What is included and how support recommendations work
Membership & Pricing explains the current Free and Full Sanctuary differences. Starlight gives free access to the full Wellbeing Haven, Mood Check-In, Guided Meditations & Audios and Music for Your Soul libraries, alongside the other Free features shown there. Constellation and Galaxy provide the same Full access, including additional card readings, Mindful Moments, personal tools and saved reflections. Dated content becomes available when released.
If Explore More Support recommends a particular Mindful Moment or other individually permitted resource that is outside Starlight’s ordinary browsing selection, a Starlight member may use that recommended activity in full without paying. This does not unlock the remaining Full-only collection.
Membership is intended to provide wellbeing resources, not a guaranteed treatment or outcome.
5. Prices, payments and renewals
Our standard paid prices are £5 per month for Constellation and £50 per year for Galaxy. The amount, billing period, any automatic renewal and how to cancel will be made clear at checkout before you pay.
If your chosen plan renews automatically, payment is normally taken at each renewal until you cancel. You will receive any renewal information or reminders required by law. The payment provider shown during checkout handles the payment; see the combined Privacy & Cookies Policy for information about personal data.
If payment fails, we may contact you so you can resolve it. If a valid payment is not made, paid access may end and your account may return to Starlight. We will give appropriate notice of any changes to prices or important paid benefits.
6. Cancelling a paid membership
You can cancel future renewals whenever you wish. There is no cancellation fee and no need to explain your decision. You can use the account cancellation option provided with your membership or contact us at the email above.
For an ordinary cancellation of future renewals:
- You will not be charged for another subscription period after your cancellation takes effect.
- You will normally keep paid access until the end of the period you have already paid for.
- Your account can then continue as Starlight, with access to the free features.
- We will confirm your cancellation.
Example: If you pay £5 on 1 March and cancel your next renewal on 10 March, you would ordinarily keep Constellation access until the end of that paid month, with no further monthly payment. This example is about stopping renewal, not exercising a legal cooling-off right.
You do not need to delete your account just because you stop paying. Your legal cooling-off and refund rights may allow you to end the contract sooner, as explained next.
7. Changing your mind, cooling-off rights and refunds
When you first buy an eligible online membership, you will normally have a 14-day legal cooling-off period to change your mind. Extra cooling-off rights can also apply after certain renewals, depending on the law in force at the time.
Because Sanctuary includes digital content and interactive online features, the precise cancellation and refund rules depend on the type of supply and what you expressly agree to when starting immediate access.
If the law requires us to ask for your agreement to begin supplying digital content or services during the cooling-off period, we will explain any effect on your rights and obtain the necessary consent and confirmation.
Simply logging in or using the Sanctuary does not automatically remove every refund right. If you cancel under a legal cooling-off right, you may be due a full or proportionate refund, or a valid digital-content exception may apply. We will use the rules that legally apply to the particular membership and transaction.
Outside a statutory refund right, cancelling an ordinary renewal normally stops future charges rather than automatically refunding a period already paid for. We will also consider billing errors, duplicate payments, unavailable paid services and other problems fairly.
Any refund due will be paid within the legal timescale, normally using your original payment method unless you agree otherwise. Please contact jenny@orionssanctuary.co.uk about cancellations or refunds. Nothing in this section limits your statutory rights.
8. Your Sanctuary Journey and Journal
Previous Activities is available to both Starlight and Full members within the individual Sanctuary areas. It records eligible activities opened and revisited, so members can return to them. These records are kept for 13 calendar months from the original activity date. Starlight members cannot mark activities as completed or create new saved Pause & Ponder entries.
My Sanctuary Journey is a Full Sanctuary feature combining eligible activity history across areas, with viewed, returned and completed experiences, dates, results and private written reflections. Full members may mark eligible activities complete, and save or edit written Pause & Ponder reflections where available. Opening an activity alone does not mark it completed.
My Sanctuary Journal is the Full membership’s separate read-only diary, created from completed activities and their saved results or reflections. Approved actions may be included with accurate labels, such as “Selected to listen” for a music link. Full members can view the Journal online, download it as an A4 PDF or print it. The Journal is not a record of every page visited.
If someone moves from Constellation or Galaxy to Starlight, their existing Journey and Journal remain available to read, and their existing Journal can still be downloaded or printed, until the applicable 13-month record expiry. They cannot add new completed entries or save/edit paid-only reflections while on Starlight. These features resume if they rejoin Full Sanctuary.
Favourites, Bookmarks and Dashboard Personalisation are Full Sanctuary features. Saved Favourites and Bookmarks remain stored while the account stays active rather than expiring after 13 months. After downgrading, existing saved items may still be viewed, but cannot be added to or changed without Full access; opening content remains subject to current access rights. A previous personalised Dashboard arrangement is retained for a possible return to Full, while Starlight uses the standard Dashboard layout.
Other activity records and saved reflections are intended to expire 13 calendar months after their original activity or event date, even if revisited or after a downgrade. Members can download or print an available Journal to keep their own copy. Account deletion and privacy rights apply to all saved personal information; see our combined Privacy & Cookies Policy.
9. Using wellbeing activities safely
Our resources are for general wellbeing, education, self-care, creativity, mindfulness and personal reflection. They are not medical or mental health treatment and cannot replace advice from a qualified healthcare or other professional.
We cannot guarantee particular emotional, physical or spiritual results. Please follow any safety notes, use your own judgement and stop or adapt an activity if it does not feel appropriate. Seek qualified support if you are concerned about your health or wellbeing. Sanctuary is not an emergency or crisis service.
10. Oracle Cards, Moon rituals and spiritual content
Oracle Cards, affirmations, Moon rituals, symbolism and other spiritual or intuitive experiences are offered for inspiration, reflection and enjoyment. They are not guaranteed predictions or substitutes for professional medical, financial, legal or other important advice. Decisions remain yours.
11. Content, updates and availability
Some resources are released daily, weekly or on particular dates, including relevant Moon phases. Content is available when released and when your membership permits. We may need to correct, update or remove material for accuracy, safety, rights or technical reasons.
We aim to keep the website available but cannot promise uninterrupted access. If we make a significant change that affects purchased benefits, we will communicate it appropriately and respect the legal remedies available to you.
12. External music and other websites
Sanctuary may link to independent music, video or other websites. They have their own terms, privacy practices, account requirements and possible charges. A Sanctuary subscription does not include a subscription to Spotify, Amazon Music, Apple Music or other external providers.
External content and services may change or become unavailable. We do not host commercial music tracks through the Sanctuary music-link library.
13. Your privacy and cookies
Your account details, membership records, activity history, private reflections and contact enquiries are handled according to our single Privacy & Cookies Policy. That document also explains your choices about cookies, your data protection rights and how to contact us about personal information.
Optional marketing is separate from joining or using Sanctuary. You do not need to agree to marketing to hold a membership.
14. Our content and your permitted use
Original Sanctuary artwork, writing, guidance, audio recordings, graphics and other resources are owned by Orion’s Embrace CIC or used with appropriate permission, unless stated otherwise.
You may use content made available to you for personal, non-commercial purposes, including printing or downloading materials where that feature is provided. Please do not redistribute paid resources, share your login, copy or sell collections, reproduce original artwork commercially or attempt to bypass access restrictions without permission.
If you would like to use Sanctuary resources in a professional workshop, group or event, please contact us to discuss permission.
15. Keeping Sanctuary safe and welcoming
Please use the site lawfully and respectfully. Do not interfere with its security or availability, attempt to access other members’ private information or misuse contact and feedback features.
Where reasonably necessary, we may warn, temporarily restrict or close an account involved in serious misuse. We will act proportionately and respect any payment, cancellation, refund and other rights that apply.
16. Our responsibilities and your rights
We aim to supply our paid digital content and services with reasonable care and skill and in line with their description. Nothing in these Terms removes consumer rights you have under UK law, including rights relating to faulty digital content or services.
We do not limit or exclude any liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If something goes wrong with a paid feature, payment or membership, please contact us so we can investigate and put things right where appropriate.
17. Changes to these Terms
We may update these Terms when features, membership arrangements, payment processes or applicable law change. We will show the latest version on the site and give appropriate notice of significant changes that affect paid members. Updates do not take away rights you already have.
18. Contact and applicable law
For membership, payment, cancellation, refund or website questions, contact jenny@orionssanctuary.co.uk. Our registered/contact address is shown in Section 1.
These Terms are governed by the laws of England and Wales, without affecting mandatory protections or rights available to consumers who live elsewhere.
You are welcome here, whether you choose Starlight, paid membership or eligible supported access.
The Magic Starts Within…